At Miles2Go Driving School, we are committed to providing high-quality driving lessons and excellent customer service. Please review our refund policy below:

Cancellations & Refunds

 

Student-Initiated Cancellations:

 

• • Cancellations made at least 24 hours before the scheduled lesson will be eligible for a full refund or rescheduling at no extra cost.

• • Cancellations made less than 24 hours before the lesson will not be eligible for a refund unless in exceptional circumstances (e.g., medical emergencies, with proof).

• • No-Shows: If a student fails to show up for a lesson without prior notice, the lesson fee is non-refundable.

Package Refunds

 

• • If you have purchased a lesson package and wish to discontinue, a partial refund may be issued based on the number of remaining lessons. However, any lessons already taken will be charged at the regular single-lesson rate instead of the discounted package rate.

• • Refund requests for lesson packages must be made within 14 days of purchase.

Instructor-Initiated Cancellations

 

 

• • If the instructor must cancel a lesson due to unforeseen circumstances (e.g., illness, vehicle issues, bad weather), students will be given the option to reschedule or receive a full refund.

Processing Time

 

• • Refunds will be processed within 5-7 business days to the original payment method.

Special Circumstances

 

• • If you have an emergency or extenuating circumstances, please contact us, and we will assess refund requests on a case-by-case basis.

 

For any refund inquiries, please email us at info@miles2godriving.co.nz or call at +64 22 592 2777