2. Miles2Go Driving School – Refund Policy

At Miles2Go Driving School, we are committed to providing high-quality driving lessons and excellent customer service. Please read our refund and cancellation policy carefully before booking your lessons. Miles2Go Driving School Limited reserves the right to modify these rules and policies at any time, in accordance with business requirements or changes in applicable laws.

Student-Initiated Cancellations

• 24+ Hours’ Notice: Cancellations made at least 24 hours before the scheduled lesson may be rescheduled at no extra cost, or you may request a refund (minus an $95 administration fee if a refund is requested).
• Less than 24 Hours’ Notice: Cancellations made within 24 hours of the lesson are non-refundable, unless there are exceptional circumstances (e.g., medical emergencies with proof).
• No-Shows: If a student fails to attend a lesson without prior notice, the lesson fee is non-refundable and cannot be rescheduled. It will be marked as a completed lesson.

Lesson Package Refunds

• For purchases made via Afterpay, bank transfer or cash, an $95 administration fee will be deducted if a refund is requested.
• If you wish to discontinue a pre-paid lesson package, a refund will be calculated based on the lessons already taken.
• If you cancel or stop before completing a package (regular or discounted), any lessons already taken will be charged at the standard single-lesson rate. That cost will be deducted from the package fee you paid, and the remaining balance (minus any administration fee) will be refunded to you.
• Refund requests for packages must be made within 14 business days of purchase.

Instructor-Initiated Cancellations

If your instructor must cancel a lesson due to unforeseen circumstances (e.g., illness, vehicle issues, bad weather), you may choose to reschedule or receive a refund of the lesson fee paid for that session.

Miles2Go Driving School – Practical Test Package Terms & Conditions

1. Package Inclusions

The Practical Test Package includes:

• Test day car hire
• Mock driving test. prior to the actual test.
• A qualified instructor accompanying the student throughout the test process.
• By booking this package, you agree to the terms outlined below.

2. Booking & Payment

• Full payment must be made in advance to confirm the booking.
• Bookings are subject to instructor and vehicle availability.
• Students must hold a valid and appropriate New Zealand driver licence.

3. Student Responsibilities

• Arrive on time at the agreed location.
• Bring a valid driver licence and meet all NZTA test requirements.
• Follow instructor guidance during the mock test and test day.
• Ensure they are medically and physically fit to drive.
• Failure to meet the above may result in cancellation without refund.

4. Cancellations & Rescheduling

• More than 48 hours’ notice: Booking may be rescheduled subject to availability.
• Less than 48 hours’ notice: May result in partial or full forfeiture of the fee.
• Same-day cancellations / no-shows: Non-refundable.

5. Refund Policy (Practical Test Package)

5.1 Change of Mind

• If you cancel your Practical Test Package booking, a 35% cancellation fee will be deducted from the total amount paid. The remaining 65% will be refunded.
• This fee covers administrative costs, instructor allocation, and vehicle reservation.

5.2 Refund Eligibility

Refunds will only be considered if:

• The service has not yet been fully delivered, and
  A cancellation request is made before the scheduled test date.
• If any part of the package (e.g., mock test) has already been used: That portion will be charged at the standard rate. The remaining balance (if any) will be refunded minus the 35% fee.

5.3 Non-Refundable Situations

No refunds will be provided if:

• The student does not attend (no-show).
• Cancellation is made on the day of the test.
• The student is declined to sit the test due to licence, documentation, or fitness issues.
• The test is failed.

5.4 Instructor / Company Cancellations

If Miles2Go Driving School cancels due to unforeseen circumstances (e.g., vehicle issue, instructor illness): You may choose

• Rescheduling
• A full refund (100%)

6. Liability

Miles2Go Driving School is not responsible for:

• Test outcomes (pass/fail).
• NZTA decisions.
  Delays caused by traffic, weather, or third parties.
• Students who book the test day car package acknowledge that in the event of any accident or damage during the driving test, they are responsible for paying the full insurance excess. Your driving instructor is not permitted to physically intervene (including braking) during the official test and cannot be held liable for any incidents.

7. Agreement: By booking this package, you confirm that:

• You have read and understood these Terms & Conditions
• You agree to the refund and cancellation policy.
• You accept these terms and acknowledge your responsibility for any costs arising from accidents during the test.

Processing Time

All refunds will be processed within 3–4 weeks to the original payment method only.

Special Circumstances

We understand that emergencies happen. If you have a genuine emergency or extenuating circumstances, please contact us, and we will review your request on a case-by-case basis.